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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ken Vo

Ken Vo

November 8, 2024

1  out of  5
rating by Ken Vo
"What a way to screw your loyal customer. Called in and asked them to send me a quote for my new car. Three hours later, Ruby called back and ask me to pay for the new policy, she tried to charge me instead of sending me a quote. We had a serious argument and I refused to pay without looking at the quote in writing. Finally, Ruby sent me the quote I've been asking for, I think her boss made her do that. The quote for the new car was good and I proceeded for payment. A day later, I got an email from Stat Farm with a totally higher charges compare to the quote. I called in and somehow talked to the boss, Jason. This is the first time I talk to him after 6 years being his customer. The man had a talking style like he didn't care. Turned out, he really didn't care at all. He blamed the issue on the new trainee and wound not do anything to fix it. I learned this a hard way. They will do anything for the potential clients but very minimal for their current ones."
We responded:
"We’re sorry to hear that your experience with our agency fell short of your expectations. While you and I have had many interactions in the past, I hate knowing our most recent was not to your satisfaction. Ruby has been with me just over a year and does a great job but is still learning things here and there. She made a small mistake on the quote, which happens. As much as I would've loved to offer the premium quoted, my hands are tied by Underwriting rules and for this I apologize. We take your feedback seriously and would like the opportunity to make it right. Please reach out to us directly so we can work towards a resolution."
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Diana Murray

November 7, 2024

5  out of  5
rating by Diana Murray
"Jason Needham and his staff take excellent care of us. Needed help with a homeowners claim and Ruby made sure we heard from the claims department. She even called us to make sure we were taken care of. Exemplary"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us regarding your claim and that it was settled to your satisfaction. That is our top priority! We look forward to continuing to support your insurance needs."
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Mark Hausner

November 5, 2024

5  out of  5
rating by Mark Hausner
"I recently had the pleasure of working with Parker Willis for my insurance needs, and I couldn’t be happier with the experience. Parker was incredibly knowledgeable and took the time to explain all of my options in a way that was easy to understand. He truly listened to my concerns and helped me find a policy that was both affordable and comprehensive."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sean

November 5, 2024

5  out of  5
rating by Sean
"Parker handled the policy on my truck and boat, and I couldn't be happier. Great customer service has gone above and beyond to answer all questions I've had."
We responded:
"We love hearing you had such a great experience working with Parker for your auto and boat insurance. We appreciate your review, thank you so much for your business and trusting us to handle your insurance needs."
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Randy Geyer

November 5, 2024

5  out of  5
rating by Randy Geyer
"Parker for president 2024"
We responded:
"You get the campaign started and we're onboard! Thank you so much for your review, it really helps out my agency, a lot. I truly appreciate you taking the time, thank you for your business!"
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Sandy McKay

October 28, 2024

5  out of  5
rating by Sandy McKay
"Jason and his team are always great! Ruby did an amazing job for me today working to insure a new car. Thank you"
We responded:
"Thank you for your review, Sandy! Ruby does such a great job for my agency, so happy to hear she was a huge help getting your auto insurance handled. Thank you so much for your business, never hesitate to contact us if we can do anything more to help."
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Tami Jones

October 15, 2024

5  out of  5
rating by Tami Jones
"Very helpful and always going the extra mile to take care of my needs. I had looked all over for an agent to help with my sailboat insurance and when I found Jason and his team they made it all so easy. Thanks for everything you all are amazing!"
We responded:
"Thank you for your business and your kind words about my agency! I am very pleased to hear it was so easy to get your boat insurance with us and that we met your expectations. Do not hesitate to reach out to us if you ever need anything else."
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Robert O'Connor

September 25, 2024

5  out of  5
rating by Robert O'Connor
"Ruby Weatherford was the agent who assisted me she was great, extremely helpful accessible."
We responded:
"I appreciate you taking the time to leave a review and am so happy to hear you had a wonderful experience working with Ruby. She is a great asset to my agency, we are fortunate she is here. Thank you so much for your business, do not hesitate to reach out if we can help in any way."
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Andrea Skipper

September 24, 2024

5  out of  5
rating by Andrea Skipper
"Been with Jason for about 9 years. Ruth handled all my needs yesterday in a fast manner. I’m very happy with them."
We responded:
"Thank you so much for your review! We appreciate your business and love that you have placed your confidence in our agency for so many years. If there is ever anything we can do to help, do not hesitate to reach out."
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Joey Kemp

September 18, 2024

5  out of  5
rating by Joey Kemp
"Today Peter was awesome. Friendly and helpful. Got me the best deal possible and made me feel comfortable as he walked me through everything. I have already told friends about him. Thank you Peter."
We responded:
"I love hearing this about Peter, he is phenomenal and a huge asset to my team! Thank you for your business, I'm so glad we were able to save you money and get you much better coverage. We really appreciate the referrals!"
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Jose the Evangelist

September 16, 2024

5  out of  5
rating by Jose the Evangelist
"I was helped by Mr. Terry today. He was extremely kind, patient, and knowledgeable. I thank God for his help. God bless you all."
We responded:
"Thank you for taking the time to give us a review and for the kind words regarding Pete. He does a great job and is definitely a fan favorite. I hope we are able to earn your business, we look forward to working with you in the future."
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Valda Vierling

August 28, 2024

5  out of  5
rating by Valda Vierling
"Ruby Weatherhead did a fantastic job. She is a great employee and kept me informed of due dates, etc. Thank you for hiring her. She is an asset to the company."
We responded:
"Thank you for the kind words for Ruby, I will certainly let her know! She's a great asset to my agency, we're lucky to have her. I truly appreciate your kind review, thank you so much for your business."
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Brenton B

June 10, 2024

5  out of  5
rating by Brenton B
"Great service. Peter Terry made the whole process quick and painless. Knowledgeable and wicked friendly. He made my Monday with answers and a plan in place. Highly recommend!!"
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Rhonda Murry

February 15, 2024

5  out of  5
rating by Rhonda Murry
"Peter Terry was great to work with! He is very knowledgeable, he listens and explains coverages well! We were able to move polices over to State Farm as well as take new ones out in a very short time due to his expertise. We feel very secure with the polices we now have and, important to us as well, an agent that will take good care of us! I would highly recommend Peter Terry with Jason Needham State Farm!"
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Mrtt Mrcn Prz

January 30, 2024

5  out of  5
rating by Mrtt Mrcn Prz
"Jason is excellent"
We responded:
"Thank you so much for your review and trust in my agency!"
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Ann Graber

January 19, 2024

5  out of  5
rating by Ann Graber
"Ruby Weatherhead, in Jason Needham's office, has been especially helpful and supportive as I have acted as my sister's executor after her death. I am grateful for all her help and the agency itself for their assistance dealing with her car and home insurance."
We responded:
"Ruby is phenomenal! She has been an amazing addition to our office and she is proving it to customers day in and day out. I am so happy to hear Ruby has helped you answer and settle all of your sister's auto and home insurance concerns and questions. I am so sorry to learn of the loss of your sister and want to extend our condolences to you and your family. "
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William Hood

January 3, 2024

5  out of  5
rating by William Hood
"To: State Farm Ins. Co. I visited my State Farm Branch in Aledo,Tx. on 12-28-23 to cancel my (2) policy's for auto & home due to high Premium for 2024. The State Farm agent Ruby Weatherhead was very courteous, nice & understanding to help me get my policy's cancelled. Hopefully someday when State Farm can get their premiums down to fit my budget then I can give them some business, Thank you, William (Bill) Hood"
We responded:
"I hated to learn that you canceled your business with my agency. As things change over time, please keep us in mind, we'd love to have you back."
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R Long

January 3, 2024

5  out of  5
rating by R Long
"I have used Jason for years great staff. My most recent experience with Ruby Weatherhead was great. So polite and helpful. 👍"
We responded:
"Ruby is fantastic, we're very lucky to have her working for us. Thank you for the kind words and thank you for your business!"
Profile photo of John & Sharri Noblett

John & Sharri Noblett

December 22, 2023

5  out of  5
rating by John & Sharri Noblett
"Parker Willis is very professional, prompt, courteous. Thanks Parker for getting that quote over to me asap. I will be making a decision on the homeowner's policy between now and the first week of january. Due to your professional assistance I am likely going to choose State Farm and your office for my homeowner's policy. I would highly recommend contacting Parker Willis with Jason Needham State Farm office for all of your insurance needs"
We responded:
"Thank you for your review and kind words for Parker, he does an amazing job for us. We look forward to working with you and certainly hope you choose our agency for all of your insurance needs!"
Profile photo of Harry Hurt

Harry Hurt

December 12, 2023

5  out of  5
rating by Harry Hurt
"Ive been working with Parker Willis from the office on getting a quote for a large property. He has been very knowledgeable and thorough throughout the entire process. Good job Parker!"
We responded:
"Parker takes great care to ensure everything is 100% correct and prides himself on making sure there are no gaps in your insurance coverage. Thank you for the kinds words for him and putting your trust in both Parker and my agency. Do not hesitate to let us know if there is anything more we can do for you in the future."
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Melen • Juice

September 25, 2023

5  out of  5
rating by Melen • Juice
"Talked to a very nice gentleman and it was very easy to set everything up"
We responded:
"Welcome aboard! I'm so happy to hear getting everything set and ready to go was a quick and easy process. We look forward to taking care of and working with you for a very long time!"
Profile photo of Dewey Dillard (Forgiven)

Dewey Dillard (Forgiven)

August 31, 2023

5  out of  5
rating by Dewey Dillard (Forgiven)
"I have had Jason Needham State Farm for years and they have been amazing!! I came into to resolve a payment issue and Pete asked when I was starting the life policy we discussed last year. He was able to be provide with quotes and we scheduled a phone call for next week. However after thinking it over I drove back and got it started with Peter and Parker. These guys are great! Thank you Jason Needham State Farm!! Y’all are the best!!"
We responded:
"What's happening, Dewey? It's always great to see you when you pop into the office! Life insurance is very important, it's amazing to hear that Pete and Parker were able to help you. "
Profile photo of David Woodward

David Woodward

August 31, 2023

5  out of  5
rating by David Woodward
"Peter Terry is fantastic to work with. I appreciate how willing he is to answer all my questions and provide thorough, detailed responses."
We responded:
"Pete has certainly been an asset to my agency, he gets rave reviews from many of our customers. I'll pass on the kind words. Thank you for your business and your review!"
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Mountain Vue Therapy

August 30, 2023

5  out of  5
rating by Mountain Vue Therapy
"Peter Terry is a fantastic State Farm rep! He is knowledgeable, friendly, and very proficient in his work. I currently have three policies through him and will gladly continue to work with him in the years to come. Highly recommend!"
We responded:
"Thank you so much! Pete does a great job for my agency, lucky to have him. I'll share your kind words with him."
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Cheyenne Golaz

August 23, 2023

5  out of  5
rating by Cheyenne Golaz
"Jason was very patient and took the time to find me the best possible policy. I am very grateful."
We responded:
"Thank you for your business and thank you so much for your 5* review! We look forward to working with you and continuing to provide you with the best service."