Customer Service Representative - State Farm Agent Team Member
Full Time in Aledo, TX
ROLE DESCRIPTION: As a Customer Service and Retention Representative with Jason Needham State Farm Agency, you will generate the kind of exceptional client experiences that foster the growth of our successful insurance agency. Your attention to detail, customer service skills, amazing personality and attitude, and desire to help people will make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are seeking. We anticipate internal growth opportunities for very driven, sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving Licensed to sell and service Texas Property & Casualty policies BENEFITS: Hourly pay plus bonuses Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Health premium reimbursement benefits Retirement with employer matching Valuable career-building experience Compensation: $35,000.00 - $45,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Aledo, TX and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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